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-------------- Food / Drink --------------
Online food delivery app penetration is 51%. Main players are Grab food, Now, Baemin & Gojek. Grad Food or Now are the most popular delivery apps.
Grab Food and Now are still dominant the market, but Baemin shows the biggest growth during Apr - Dec 2020
Reason to order food through app: Other than time-saving and food variety, Covid-19 has accelerated its usage of online food delivery
Ease of ordering, staff attitude get high satisfaction. High concerns appears for shipping cost
Number of respondents: 1,046
From 18 - 45 years old, living in HCM & Ha Noi
Conducted on Dec 2020
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