Q&Me NPS® IS THE SIMPLEST AND FASTEST WAY TO MEASURE CUSTOMER HAPPINESS

Do you utilise customer feedback for your service improvement? Q&Me NPS® service let you hear customer feedback easily to improve your service quality.

HOW DOES IT WORK


“How much do you recommend your product/service to your friends?” This magic question is everything about the service. Your customer receives a single email to rate your product or services and comment their opinions. Their feedback is shown to you with 100% transparency.

DESIGN SURVEY
Create and send fully-customised survey with easy template via email, web link or QR code.
RECEIVE FEEDBACK
Customer receives a simple question to rate your product or service.
ANALYZE FEEDBACKS
Feedbacks are in front of you to review.

HOW DO YOU ANALYZE THE FEEDBACK


You do not need the special skills to analyze the feedback. Our superb tool visualises the voice of customers easily.

The questions are fully customisable to meet your needs. You could add more questions to understand your customers better.

WHERE THE SERVICE BENEFIT?


We will help you all those who care customer happiness.

RESTAURANT / CAFE
Customer happiness at each stores are nothing put transparent with collecting feedback easily.
EC
Our tool helps you collect voices from your customers that you do not see.
CUSTOMER SERVICES
Does your staff treat your customers well? Make customer loyalty visible.
RETAIL
Utilise your membership list to know customer happiness for improvement.

WHAT IS NPS?


The Net Promoter Score is the measure customer loyalty. It categories customer happiness into three categories: Promoters, Passives and Detractors. NPS score is calculated by the ratio of Promoters and Detractors.

HOW MUCH IS IT?

If you are interested, try our free trial of 30 days.

ABOUT US


Q&Me is the Vietnam market research service that provides the superb Vietnam consumer trend and insight for your business success in Vietnam.


Our leading-edge technology made both of the quantitative and qualitative survey online so that we could deliver the high-quality Vietnam market data with affordable pricing. In our service, even group interview can be conducted online as Chat survey so that you could omit the hassle of business trip. Now that Q&Me manages the panelist directly, information you need will be delivered to you instantly.


Please contact us for any inquiries about Vietnam market. We are more than happy to get in touch with you and help your business success in Vietnam.