MYSTERY SHOPPING

WHAT IS MYSTERY SHOPPING?


Execution and operation at the shop-front is one of the key to affect your business. Our mystery shopping service evaluates your operations including staff knowledge, attitude, sales talk as well as the facility excellence, to tell how strong your shop-front is by areas and against your competitors.

WHY US?MYSTERY SHOPPING


Why us of Professional field work team for mystery shopping in Vietnam

Why us of Rich use cases in various industries for mystery shopping in Vietnam

Why us of Real-time management by our own platform for mystery shopping in Vietnam

  • Professional field work team: We have more than 300 fieldworkers nation-wide who are fully trained to execute your mission.
  • Rich use cases in various industries: Our professional team recommends the best scenario to evaluate your operations based on our rich database. You only share us your objective.
  • Real-time management by our own platform: The evaluation process are monitored timely with our own mobile application and solid administration system. Our high quality comes with the real-time monitoring.

USE CASEMYSTERY SHOPPING


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Automotive use case of mystery shopping in Vietnam

Automotive

Evaluate the knowledge, staff attitude as well as the facilities of the key dealers by our mystery shoppers. Our team also continue communicating the dealers to evaluate their post visit attitude.

Market Research Service

Retail use case of mystery shopping in Vietnam

Retail

Find out how your shoppers may feel at your shops. Our experienced mystery shoppers evaluate the shopping experience of your shop against your competitors.

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Finance use case of mystery shopping in Vietnam

Finance

Staff knowlede is one of the key when proposing the premium financial services to the high end customers. Our shopper with the solid financial knowledge will evaluate the knowledge and sales talk of your staff.

PROCEDUREMYSTERY SHOPPING


Market Research Service

Step 1 of procedure for mystery shopping in Vietnam

Step 1

Contact us to share your objective and things that you would like to evaluate to our professional team.

Market Research Service

Step 2 of procedure for mystery shopping in Vietnam

Step 2

Our team proposes the questionnaire based on the rich databased of our use cases, to fix the scenario of how our shopper will behave at your shops.

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Step 3 of procedure for mystery shopping in Vietnam

Step 3

Our mystery shopper team conduct the evaluations at your target shops after the briefing. The data collection status is shared with the client on the timely manner.

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Step 4 of procedure for mystery shopping in Vietnam

Step 4

The full report that includes the strength, weakness as well as the recommended action will be presented to your management team.

OTHER SERVICES FROM Q&MEFOR MYSTERY SHOPPING IN VIETNAM