-------------- Food / Drink --------------
75% have used food delivery services, out of which 24% are the new user who has started to use food delivery services for the first time due to Covid-19
Among the existing users, 70% has increased food delivery usage in the last 60 days, probably due to Covid-19
As the oherding method, delivery app is the most popular. While HCM use app more, Hanoi has the higher ratio of social media or telephone orders
Needs of saving time and safety has increased the usage of food delivery app
Delivery app is good at easiness of ordering while dedicated app is good at speed and quality but cost tends to be higher. Grab Food is the most popular app with 79% users. Follow by Now and Go Food with 56% and 41%
80% satisfied with using delivery app because of good service and fast delivery. High shipping cost are the things that they are not happy with
Both of coupons and free shipping cost take effect in selecting the restaurants
840 respondents in HCM and Hanoi
Conducted on April, 2020
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