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Step-by-step process of online shopping in Vietnam

Online shopping becomes indispensable tool for Vietnamese, especially among youth. E-commerce market size is still tiny in Vietnam but more and more people come to buy things online. There are many players such as Tiki, Lazada, Sendo, Lamido.

In Vietnam, one of the biggest obstacles is the low penetration of the credit card. Let us see how online shopping is done step-by-step! We ordered via Tiki.vn this time.

Step-by-step process of online shopping in Vietnam

(Image: A research about online shopping that Q&Me had conducted)


Step-by-step process?

1st step: Order online

Go to website www.tiki.vn, then sign in and choose the item. (I bought print paper for my office.)

Step-by-step process of online shopping in Vietnam

2nd step: Check-out

Go to the check-out process to update the shipping info. Total cost can be seen in this page as the other e-commerce website.

Step-by-step process of online shopping in Vietnam

About the logistic cost, Tiki has the price menu as following. This will become free in case the total amount is more than 150,000 VND in Ho Chi Minh and 250,000 in other cities.

Weight Ho Chi Minh Da Nang – Ha Noi The South The Central The North
0 – 500g 10.000 14.000 13.000 16.000 18.000
501 – 1000g 12.000 17.000 16.000 20.000 22.000
1001 – 2000g 14.000 20.000 21.000 26.000 27.000
2001 – 3000g 16.000 25.000 24.000 32.000 32.000
3001 – 4000g 18.000 28.000 27.000 36.000 36.000
4001 – 5000g 20.000 30.000 30.000 40.000 40.000
Next 1 kg +2.000 +2.000 +3.000 +3.000 +3.000

3rd step: Payment option

Now the payment selection. Tiki has 3 payment methods – cash on delivery, internet banking and Visa/Master card. Due to the low penetration ratio of credit card, what is popular is cash on delivery, which I chose this time.

Step-by-step process of online shopping in Vietnam
Step-by-step process of online shopping in Vietnam

4th step: Waiting for delivery

After the order completes, the shipping status could be checked at Tiki site. It usually takes 2-3 working days in case of Ho Chi Minh. However, I did not get a call to confirm about my ordered item until the delivery. They just called me once they came to my office.

Step-by-step process of online shopping in Vietnam

How is the delivery and open-the-box experience?


I received a phone call from the delivery staff when they arrived at my office. It was lucky because I was in the office at this time. They should have called me in prior to check if I was in.

I was asked to come down from the entrance to take care of the payment. I checked the item and paid the cash to him. Not sure why, but I was not asked to sign on their receipt.

Step-by-step process of online shopping in Vietnam

The box has a special Tiki logo with shipment information on it. The bill is inside.

Step-by-step process of online shopping in Vietnam
Step-by-step process of online shopping in Vietnam
Step-by-step process of online shopping in Vietnam
Step-by-step process of online shopping in Vietnam
Step-by-step process of online shopping in Vietnam
Step-by-step process of online shopping in Vietnam

(Image: My product after opening the box)


In Vietnam, Cash on delivery is still the popular option for e-commerce businesses. We hear some issues because of our payment system such as the fraud orders.

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