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Metro usage and evaluation in Hanoi

The goal of this survey is to explore how individuals utilize the Metro, how it impacts their daily lives, and the level of satisfaction among commuters.

Metro usage and evaluation in Hanoi
Metro usage and evaluation in Hanoi

More than 50% of respondents using metro once a day or more often

The main purposes of using Metro are for company commuting (62%), Meeting with friends, families (46%) and school commuting (28%).

The Metro is changing transportation methods, targeting motorbike (80%) and bus users (30%) for conversion.

Top 3 motivations for using the metro over other transportation methods are Avoiding traffic congestion, Convenience and Safety concerns.

Walking is the preferred mode for both station and destination commuting for most.

The primary occasions to use Metro are bad weather (70%), traffic congestion (66%), and when they do not want to drive their vehicle (56%) or destination is near the station (54%).

High satisfaction thanks to price, comfort, speed, punctuality, service, and safety.

210 commuters who embarking or disembarking at various stations. Survey conducted in November 2023.

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