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Car Ride-Hailing Service Usage Habits in Vietnam 2024

Analysis of those who use car ride-hailing services

Car Ride-Hailing Service Usage Habits in Vietnam 2024
Car Ride-Hailing Service Usage Habits in Vietnam 2024

Thanks to the advantages of electric vehicles, which provide a comfortable and pleasant experience, Xanh SM is the preferred choice for users on long trips.

Xanh SM leads in total monthly user spending on ride-hailing car services, followed by Grab in second place and Be in third.

Users are most satisfied with Xanh SM's ride-hailing car service (83%), followed by Grab (80%) and Be (68%).

Xanh SM achieved the highest net promoter score for ride-hailing car services (84%), followed by Grab in second place (78%) and Be in third place (66%).

600 respondents aged 22 to 55 in Ho Chi Minh City, Hanoi, Bac Ninh, and Quang Ninh, use car ride-hailing services via applications at least once per week

Q&Me Vietnam Market Research

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