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Mobile carrier satisfaction survey

Mobile is an essential item in Vietnam but which carrier provides the best satisfaction to Vietnamese customers. Q&Me has asked to 1100 respondents about data quality, coverage etc to find who the best service provider is.

Mobile carrier satisfaction survey
Mobile carrier satisfaction survey

68% use mobile communication service.

Viettel 62%, MobiFone 22.5%, Vinaphone 13%

Viettel has the second to none popularity in other areas except Ho Chi Minh where the competition with MobiFone is tougher.

90% of users prepay, and most of post-paid users are full-time employment.

MobiFone had the highest satisfaction score in all categories. Viettel is stronger in all area except HCMC than in only HCMC.

To view the full report, please click the button below

Vietnamese Mobile carrier satisfaction survey

Conducted in March, 2015

1100 male / female above 16 years old 

Q&Me Vietnam Market Research


Q&Me is the Vietnam market research service that provides the superb Vietnam consumer trend and insight for your business success in Vietnam.

Our leading-edge technology made both of the quantitative and qualitative survey online so that we could deliver the high-quality Vietnam market data with affordable pricing. In our service, even group interview can be conducted online as Chat survey so that you could omit the hassle of business trip. Now that Q&Me manages the panelist directly, information you need will be delivered to you instantly.

Please contact us for any inquiries about Vietnam market. We are more than happy to get in touch with you and help your business success in Vietnam.