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Response time: Grab leads clearly, with 76% saying it confirms a driver faster, showing stronger reliability and quicker service overall.
Price: Xanh SM is cheaper for 60% of rides, highlighting its competitive edge on affordability and value for money.
Arrival time: Xanh SM shows a shorter estimated arrival time (2.8 mins vs. 3.8 mins), indicating higher operational speed once booked.
Popularity: Grab remains more widely used (54% vs. 46%), but Xanh SM’s strong performance shows potential to gain further market share.
Based on 196 call test in HCM and Hanoi, 2479 respondents check
Asia Plus Inc.
6F 506 Nguyen Dinh Chieu Street, Ward 4, District 3, Ho Chi Minh City
02839 100 043
